Action Tax Services LLC

Customer Service Policy


Our Customer Service Policy

AS OUR CUSTOMER, YOU ARE ENTITLED To be treated fairly, respectfully and equally. To receive our services and products at reasonable rates and in a reasonable time. To have services you paid for provided to you, or your funds returned. To have your personal and business information kept confidential (See "Our Privacy Policy" below). To accurate and timely services. THANK YOU FOR CHOOSING ACTION TAX SERVICES LLC

OUR PRIVACY POLICY

Your nonpublic personal information is collected from various sources, including information you provide us to complete your Federal and/or State Income Tax Returns, Applications, and Financial and Legal Documents. Additionally, you may provide information during interviews or telephone conversations. We may receive additional information from taxing authorities, consumer reporting agencies, and other such sources. Your nonpublic personal information is not disclosed to any person or party, except as required by law. Upon closing your account, your nonpublic personal information will not be disclosed to any person or party. Access to your information is restricted in a variety of ways. It is available only to those employees who have a need to know to provide products or services to you. Strict procedural measures consistent with federal standards are in place to protect your nonpublic personal information. Your privacy is important. Your trust that your information is protected is equally important. Please call if you have any questions.

What Our Clients Say About Us

  • As a new client we could not recommend Action Tax more highly. We have found their service to be professional, efficient, prompt and friendly and look forward to working together for many years to come.     Shari S
    Action Tax prompt efficient
  • As a small business owner, it is reassuring to know that I can count on Jake Hanes and his knowledgeable and friendly staff to take care of me. Our accounts are in order, and our tax returns are always submitted in a timely fashion. I don't have to worry about payroll, business loans or tax planning. I trust Jake and his staff to look after all of my financial needs.

    Owner, Acers Fastpitch

    Knowledgeable and Friendly Staff
  • I was in need of CPA services and didn't know where to turn. Action Tax was the first time I used a CPA firm for my IRS needs. I am so fortunate to have come across them!  They were professional, courteous, knowledgeable and competitive in fees.  I was put at ease with my concerns and my issues were quickly resolved.  Thank Action Tax; I am a client for life! Fernando M Baker
    I am a client for life
  • Action Tax is a wonderful company to deal with. Real people, not just putting in time. Questions are answered promptly. Everyone is always polite and helpful. We are confident we are getting excellent service. I have found them to be very organized and efficient. They always make time for their clients.       B.E. Bowman LLC
    A Wonderful Company to Deal With
  • It is a pleasure to recommend the services of Action Tax. They have never failed to answer my questions promptly and in language I can readily understand and evaluate. They take a genuine interest in every one of my family members’ businesses, as well as their individual tax and accounting needs. I consider Action Tax to be one of my most valuable resources for my business, as well as personally.  Hitesh K.
    Action Tax a Valuable Resource
  • The team at Action Tax in Auburn are extremely proactive and professional. They look after all my accounting and tax requirements so that I can concentrate on building my business.  Kevin W - ActionCoach
    Action Tax Extremely Proactive
  • I have now been using Jake and the team from Action Tax for the life of my business, around 8 years. I can honestly say that without their help I would not have been able to grow my business as successfully and professionally as we have done. The communication lines are always open, and very often I have secured a deal based on the information they have given regarding any relevant Business planning and Tax implications I may encounter. Unlike most accounting firms the team from Action Tax is proactive rather than reactive, and it's this attitude combined with friendly personal service that sets them apart from the others. Bottom line, I would recommend their services to anyone!!

    Greg. S, Acoustical Solutions, LLC

    Action Tax for the Life of My Business
  • Our company was audited by the Department of Revenue. Being a long time clients of Action Tax Service, they not only were prepared to represent us at the audit, but had us entirely in compliance. The audit lasted about 30 minutes, and there was no change; our business was 100% in line with reporting and tax requirements! I am pleased to say my relationship with Action Tax Service has been stellar. I recommend them to any business owner looking for reliable and accurate services from a competent team of professionals. Ron K., NW Home Improvement
    Ron K., NW Home Improvement
  • I am a mostly retired citizen living several years overseas.  I had an income on which Withholding was deducted and a very few stock trades in the US.  The result was a complex tax situation where the filing was delayed for 5 years and the IRS chose to ignore the purchase price (cost basis) of the stock sold.  The filing delay was occasioned by my belief that my income was too small to require filing except for the years where Withholding was undertaken. Action Tax has the expertise to solve all the Filing and IRS Code issues and to correct IRS claims in a satisfactory and efficient manner. I highly recommend Jake Haines and Vanessa Cunningham to anyone needing Tax assistance. Nelson G Chenaur  PE SE Civil & Structural Engineer  
    Solved my Problems
  • Desirable outcomes with my tax filings - I have peace of mind with Action Tax Team due to the very professional handling of my tax situation. No hassle, everything explained!
    Peace of Mind with Action Tax
  • My wife and I have great expectations about Action Tax.
    Great Expectations
  • With Action Tax, I had peace of mind in knowing my taxes were done correctly.
    Taxes Done Correctly
  • Action Tax provides a very professional, courteous and low pressure environment and their well trained and knowledgeable staff make one feel at home and confident that no detail of your business transaction will be overlooked Recently I had the unpleasant experience of being audited by the IRS on an old tax return, even though Action Tax had not prepared the return they were more than happy to audit the transaction and help with resolving the problem, even helped prepare the correspondence for the government agency. I was overjoyed with this expert support and guidance in a difficult matter I feel I have gained not only a very professional tax service but a resource for other financial and business matters when I need sound advice; I would not hesitate a moment to highly recommend this business to anyone who needs tax or bookkeeping assistance. As tax issues become more complex I plan to have these professionals prepare all my tax documents for now and in the future. Joyce Jones Kent, WA
    Professional, Courteous
  • Action Tax was Great!
    Action Tax was Great
  • Action Tax treated me like my problems mattered to them.
    My Problems Mattered
  • Action Tax makes me happy because I receive refund checks!
    Receive Refund Checks

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